Refund policy

How do I return my order?

Return Portal.
If you need any help, please contact us at support@g2esports.com

How long do I have to return my order?

You have 28 working days from the date an order was placed to return your order.

When will I receive my refund?

Once we receive your return refunds will be processed within 7 working days. 

What if my items are damaged or defected? 

If you receive your order and the package has arrived damaged or the contents are defected please contact us within 48 hours of receiving your parcel with photographs of the damage.

Our customer service team will then take next steps to resend your order or arrange collection of the damaged package.

What are my payment options?

All orders are required to be paid in full before being dispatched. You can pay for your order using PayPal or by Credit/Debit card.

Can I change an order after it has been placed?

Yes. If you need to make any changes to your order you can do this as long as the order status is still showing as “Processing” in your account. 

To change your order please contact us and our customer service team with your order number and will be happy to make any changes you require.